Student Refunds
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Important Refunding Information
In accordance with U.S. Department of Education regulations on federal financial aid, the Bursar’s Office treats each academic year individually. This means that financial aid received for an academic year must be used to credit only that year, with any excess sent out as a refund. It is important to note that if your account has a balance from prior term charges; it is your responsibility to cover this balance with your refund or another funding source prior to registering for the following term. In addition, if you drop classes from your schedule or withdraw from the university, you may have to repay some or all of your refund.
How will I receive my refund?
Student refunds at the University are managed in partnership with Nelnet: Business Solutions. We offer an easy way to get your refund each semester if money is due back to you. You choose how we send you your money:
- Direct deposit (3-5 business days)
- Reloadable debit card (3-5 business days)
Sign up via ULink**
You will need to create an account with Nelnet and then enroll in a refund method so that you will be prepared to receive any future refunds.
**Disable Pop-up Blockers: Google Chrome, Safari (Mac), Firefox, Microsoft Edge
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1Sign in to the Student Portal via ULinkSign in to the Student Portal about
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2Click on the Financial Account tile
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3Click Student Refunds
From the Financial Account Tile, click Student Refunds on the left. This will direct you to the Nelnet site.
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4Create an Account with Nelnet
On your first visit, follow the prompts to Create an Account with Nelnet.
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5Enroll in a refund method
After creating an account, select “Manage Refunds” to Enroll in a Refund Method.
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6Fill in the necessary information
Your refund will then be sent using the option you selected.
Frequently Asked Questions
You may check your balance anytime by logging into your Ulink portal. Select the Student Services tab, Tuition-Fees and “Account.” As financial aid is credited to your account, it is applied to all the charges that exist on your account. If a credit balance remains after all charges are paid, you will be refunded the amount of the credit. All refunds are made through the refund method selection you make with Nelnet Student Choice Refunds. Once the refund has been sent to Nelnet, it will show up on your student account as a charge to your account that creates a zero balances.
- A disbursement is the process in which your aid is released to the school to pay towards your tuition and fees.
- A refund is the process in which any remaining funds not used for your tuition and other authorized expenses you owe are paid to you.
- Refunds will be released to the refund method that you have selected through Nelnet (Direct Deposit or Reloadable Debit Card)
- Log in to the Student Portal via ULink
- Click on the Student Services Tab > Tuition-Fees > Student Refunds
- In Student Center click Nelnet icon labeled “Select Refund Method.” This will direct you to the Nelnet site.
- On your first visit, follow the prompts to Create an Account with Nelnet.
- After creating an account, select “Manage Refunds” to Enroll in a Refund Method.
- Fill in the necessary information. Your refund will then be sent using the option you selected.
- Direct Deposit to a bank account provided by the student (2-3 business days from processed date)
- Deposit to a reloadable debit card provided by the student (2-3 business days from processed date)
Making a refund method selection ensures you will receive your refund without a delay. No refund method selection will result in a paper check which be sent to the mailing address on file with the university. The university must wait 21 days to void any uncashed check for re-issue. To avoid delay we recommend Direct Deposit.
Yes, you can change your Refund Method through your ULink portal. After logging into ULink > Student Services > Tuition-Fees > Student Refunds.
Yes, Nelnet will send you an email notification that a refund is in process. You can always view the status online or sign up to receive text messages sent directly to your cell phone with convenient Mobile Alerts. Click the mobile alert icon on your Nelnet dashboard and enter your 10-digit phone number to enroll.
You may check your balance anytime by logging into your Ulink, select the Student Services tab and visit the Tuition-Fees section, “Account.” As financial aid is credited to your account, it is applied to all the charges that exist on your account. If a credit balance remains after all charges are paid, you will be refunded the amount of the credit. All refunds are made through the refund method selection you made with Nelnet. Once the refund has been sent to Nelnet, it will show up on your student account as a charge to your account that creates a zero balance.
For additional questions or assistance, please contact the University of Louisville Bursar’s Office at 502-852-6503 or bursar@louisville.edu.